Pacific Coast Dining Company — Not a “PIMT”!

30 Aug

Dining out gone wrong

*Disclaimer* I would like to issue a disclaimer I try very hard not to complain or give bad reviews! I leave a lot a room for improvement during a dinner service. I even reward great service when there is lackluster food. I try to tip 20~25%. I am in no way trying to be a negative Nancy when it comes to Dining out.

Last night I used one of my last Summer of Groupons at Pacific Coast Dining Company.  I went into this experience hoping that the reviews I saw were not true and that maybe it was fluke. I was wrong. Walking by the restaurant it seemed moderately busy with guest at tables along the window. We walked in and asked for a table for two. Even through, I made a reservation and was expecting the host to have a list of expecting guest. I alerted the host that I would be using a groupon that evening, already I felt as through maybe I said the wrong thing. We were seated and waited for our server. She came back over 10 minutes later and asked if he had come over to give us water. At the time he hadn’t and he came over immediately. From there everything seemed to go smoothly, he introduced himself and asked if we wanted an appetizer or salad and informed us that it did not come with the entrées. We said no that we would just order our dinner entrée. The groupon was only good for Dinner entrées and I was hoping to have some dessert at the end of the evening. He took our order and that’s when everything went downhill. We arrived at the restaurant at 7:30, we placed the order by 7:45~7:50, our meals did not come out until 8:45. There was no type of bread or Rolls while we waited. Two other couples came in and were served before us and checked on regularly by our waiter. At 8:24 pm another waiter came over to tell us that our order was never received by the kitchen and they had just put it in. Nothing was offered in terms of compensation no free salad, no free appetizers and no bread! After that the waiter went outside and his took his break as we watched the couple behind receive food, the couple at the bar received food.  At 8:40, caught the attention of not our waiter but the one who alerted us that our order did not go in properly, told him as nicely as possible that we no longer wanted our meal and would be leaving. He kindly replied let me talk to the manger and give me on minute. He came back and said our food was being plated. I felt bad and didn’t want to be a problem, so I agreed to at least try, maybe the food would be good and I could forgive them. The food came out hot but when you see the pictures of what they served us it was unpleasant.

*Disclaimer* I misread the menu they have two dishes with blackened chicken and I accidently ordered the one with bacon. I have not eaten beef or pork in over 10 years. I actually have gotten sick from eating items with either item in it.

My friend order Shrimp Scampi which they should be disciplined for serving spaghettis with Crushed Parmesan Cheese as Shrimp Scampi. I will be honest they had huge, pretty shrimp on the pasta but it had a bad odor. The Shrimp tasted like salt! In addition, the sauce was not an opulent creamy white, but a putrid brown that appeared to be more water than cream.  The noodles were undercooked and not al dente undercooked but like dropped in water until it looks limp, than plated. She actually gaged a little trying to eat the first bite.  I ordered the Blackened Chicken Risotto; I meant to order the Blackened Chicken Penne pasta. The risotto apparently had bacon.  But either way it did not look appetizing the bacon was the extra fatty piece of and it had a huge piece of onions. The other vegetables look like they poured a can of Del Monte mixed veggies into the risotto. The chicken was small and didn’t look as if it was blackened at all.  The risotto was watery and not creamy; it looked like they just added enough cream to make it look creamy. So after one bite all I could taste was salt, the whole plate was drenched in salt. The whole time the waiter was staring at us and asked how we did like it. He even said it looks like you don’t like you food. He offered to have kitchen redo my meal. By now it was 8:55.

Blackened Chicken Risotto

I kindly said no, and asked for the check. This is when everything went further downhill. Because I used a groupon I was automatically charged Gratuity. I asked the waiter in private to take it off cause at this point. We waited and hour and half for food, the food was nasty and no consultation was offered. I understand a mechanical error was the issue but our waiter did not tell us this he sent another waiter to tell us. While he waited on other guest and brought their food out promptly. He tried to convince me that it was automatically done for all groupons. I can understand that, but Horrible Service is Horrible Service. By the time we left I had a headache from the food. I offered it to my brother and his response was no. He never turns down food that I bring home.  Overall, this is by far one of the worst restaurant experiences I have ever had. Gordon Ramsey should put this place on Kitchen Nightmares.  The food was not well plated, it was thrown together and it was spiked with unnecessary amounts of Salt. It says something when my friend said you can make better shrimp

 

than that place.  I am unsure what happened with the whole service. By 8:00 pm the place had cleared out and it was only us and two other couples. I try not to be a complainer but this is not a restaurant I will patron again. For it to be in the heart of Little Italy, I hang my head in shame for the disgusting food they severed to use.  If anyone was to ask me if they should go to this restraint I would be honest and say only if you are breaking up with your significant other, you are breaking up with your jump-off or you are firing someone.

 

*Disclaimer* the views of this restaurant do not reflect the views of the owners of PIMT blog. This is only the opinion of one of the writers. I did not use the name of any wait staff present and omitted the day the service was completed to maintain amenity.

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One Response to “Pacific Coast Dining Company — Not a “PIMT”!”

  1. Jay August 31, 2012 at 5:54 pm #

    Thank God you saved me so much trouble I almost bought the living social deal for them. I owe you one, thanks for taking one for the team.

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